2019 PDD: Jacy Imilkowski – What Did Our Brains Just Say? The Neuroscience of Expert PM Conversations

Earn a free Leadership PDU by watching the cablecast.  Also available after air dates as a Video on Demand on the Olelo Community Media website.

No registration is necessary!  Simply tune into Olelo Spectrum Cable channel 53 and Hawaiian Telcom channel 53 and 1053 (HD) to watch.  Each subsequent showing is a repeat of the same session.

Broadcast Days/Dates/Times:

Sunday – January 10 – 12pm

Sunday – January 17 – 12pm

Sunday – January 24 – 12pm

Speaker: Jacy Imilkowski

PMI Talent Triangle: Leadership - self-reporting required.

Speaker Biography:

Jacy Imilkowski (just think “I-milk-cows-on-skis”), PMP, CPCC, ACC, CLL is an energetic speaker, born storyteller, and self-admitted communication nerd. Specializing in resilience and the neuroscience of conversation, Jacy combines emotional intelligence and brain science to create new perspectives on how emotion impacts all parties in our business relationships. Jacy has spent 20+ years as a team leader, speaker, trainer, and coach, including ten years with a Fortune 50 healthcare account. She's a certified project manager and coach that holds a Patient Experience Leadership Certificate from the Beryl Institute. Industry experience includes IT and change project management, customer service contact center leadership and training, custom medical provider training, and high-dollar medical claim resolution. Jacy is also an adjunct instructor on communication and leadership for the University of Wisconsin-Madison and Madison Area Technical College. Recognized as one of 2018's 40 Under 40 young professionals in Madison, WI, Jacy truly lives her values of building personal and professional communities. When not working she enjoys volunteering as a Speakers Academy Dean for the National Speakers Association-Wisconsin chapter and a foster home for Greyhound Pets of America. She loves her dog, and probably loves your dog too.

Description:

Have you ever said something to someone that unintentionally upset, or even offended, them? Even with the best intentions, our words sometimes have unintended impacts on colleagues, teams, and even stakeholders. So, how do you recover from the disconnection and deliver value after that happens? This session provides one solution to that problem: Conversational Intelligence® (C-IQ®). C-IQ is a neuroscience framework for recovering from unintentional impacts and building trust in communication. During a conversation, there’s a neurochemical cocktail that’s influencing all parties involved. These influences are unconscious; however, we can learn to recognize the signs of neurochemical impacts. That knowledge is key to building relationships with intention and having effective conversations around challenging topics. This session introduces easy-to-use tools for engaging in effective, connected conversation with clients, peers, and team members. By the end of the session participants will be able to:

• Navigate difficult and crucial conversations using neuroscience
• Learn three levels of conversation and how to use them for specific outcomes
• Overcome blind spots that negatively impact trust
• Apply neuroscience to restore positive relationships following a disconnection

For more information about this Olelo PM Broadcast, please contact publicity@pmihnl.org.